FAQ's
1. Ordering
What is included in each gift hamper?
Each hamper includes the products shown in the individual product listing. Product substitutions may occasionally be required due to availability; any replacement will be of equal or greater value and carefully selected to maintain the overall presentation.
Can I add a personalised message?
Yes. A complimentary note card will be included with your order. Please ensure to include your personalised message in the "Notes" section on check out.
Can I customise a gift hamper?
Our gift hampers are thoughtfully curated and available as shown. For larger or special orders, customisation options may be available through our Bespoke Gifting option. Please complete the "Contact Us" page.
2. Delivery
Where do you deliver?
Gifts By EKA delivers gift hampers Australia-wide.
How long does delivery take?
Orders are dispatched within 1-2 business days. Delivery times vary depending on the destination and the shipping service selected.
Do you offer express delivery?
Yes. Express delivery is available at checkout for $23.95 per gift box.
Can I send a gift directly to the recipient?
Yes. To send the gift to the recipient, simply include their name and address in the "Shipping Address" section. Then enter your details under the "Billing Address".
How will my gift hamper arrive?
Your gift is beautifully presented in our signature EKA magnetic gift box, finished with our ribbon and carefully packed for delivery.
3. Payments & Orders
What payment methods do you accept?
Mastercard, Visa card, PayPal, Google Pay, Apple Pay, Shop Pay, Mastercard and American Express.
Can I change or cancel my order after placing it?
Please contact us as soon as possible. Once an order has been processed or dispatched, changes or cancellations may not be possible.
4. Corporate Gifting
Can I place a corporate or bulk order?
Yes. Corporate and larger orders can be arranged with customised options depending on your requirements. Please refer to the Corporate Gifting section.
5. Returns
What happens if my gift arrives damaged?
We're sorry to hear that. We take great care to pack your gift hamper, so it arrives safely. However, in the event that your gift arrives damaged, please contact us as soon as possible with photographs of the damaged packaging and products. We will assess the issue and work with you to resolve it.
Can I return a gift hamper?
Because our hampers are curated, packed and often contain perishable or personalised items, returns are generally not accepted simply because the recipient has changed their mind. Please take care to choose your gift hamper carefully.