Refund policy

Returns & Refunds

At Gifts By EKA, we carefully select and pack every gift hamper to ensure it arrives in excellent condition. 

Change of mind

Often our gift hampers contain perishable food. Due to the nature of our products, we do not accept returns or provide refunds for change-of-mind purchases for health and safety reasons.   

Damaged or incorrect items 

If your gift arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery at giftsbyeka@outlook.com with your order number and photographs of the issue. 

We will assess the issue and, where appropriate, arrange a replacement, refund or other suitable resolution. 

Delivery issues  

If your order has been dispatched to an incorrect address provided at checkout, additional postage of $20 will apply to resend the gift.

We cannot accept responsibility for delays caused by Australia Post once an order has been dispatched. 

Cancellations 

Orders can only be cancelled before they have been dispatched. Once an order has been dispatched, it cannot be cancelled. 

Nothing in this policy limits your rights under the Australian Consumer Law